Your privacy is our first priority

1. Introduction and Scope

88fbg is a safe and reliable online entertainment platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") applies to the 88fbg platform and all associated services, websites, and mobile applications.

This policy explains how 88fbg collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure. By registering on our platform or continuing to use it, you consent to the terms of this privacy policy.

The terms set out in this policy take effect from the moment you first register on the 88fbg platform or begin using the platform. This privacy policy should be read together with our Terms and Conditions, as both documents form part of the agreement between you and us.

We are committed to complying with applicable data protection laws in Bangladesh and international best practices. Protecting your privacy is our ethical responsibility and we take it seriously.

2. Types of Information Collected

To manage your account and provide services on the 88fbg platform, we may collect the following types of information:

2.1 Personal Identifying Information

• Full name and date of birth
• National ID number or passport number (for age verification)
• Email address
• Current residential address

2.2 Financial Information

• Mobile banking number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Technical Information

• IP address and device identity
• Browser type and operating system
• Login and logout times on the platform
• Web session and cookie data

2.4 Activity-Related Information

• Gaming history and preferred game categories
• Bonus and promotion usage records
• Customer service contact history
• Complaints or reviews submitted on the platform

3. How Information Is Collected

88fbg collects your information through various methods. These methods are transparent and straightforward, and you will always be aware of what information is being collected and why.

3.1 Direct Collection

You provide information directly when you fill in the registration form on the 88fbg platform, submit documents during the account verification process, contact our customer service team via live chat, or send a complaint or review.

3.2 Automatic Collection

When you visit our website or log in to the platform, certain technical information is collected automatically. This includes your IP address, browser information, and session data through cookies.

3.3 Through Third Parties

For identity verification or fraud prevention purposes, we may receive limited information from trusted third-party service providers. In such cases, the use of that information will always be consistent with this privacy policy.

4. Purposes for Using Information

88fbg uses your personal information only for the following legitimate purposes. We never use your information for unnecessary purposes without your consent.

• Account creation and management: Completing your registration process and keeping your account active.
• Age verification: Ensuring that the platform is used only by those aged 21 or above.
• Processing financial transactions: Completing deposits and withdrawals securely.
• Providing customer service: Responding to your questions, complaints, and support requests.
• Security and fraud prevention: Detecting and preventing suspicious activity.
• Relevant communications: Sending important notifications related to your account, transactions, or promotions.
• Service improvement: Analysing usage patterns to improve the quality of the platform.
• Compliance with legal obligations: Adhering to applicable laws and regulations.
• Responsible gaming: Monitoring your gaming patterns to ensure responsible gaming.

5. Sharing Information with Third Parties

88fbg does not sell or lease your personal information to third parties for commercial purposes. However, in certain circumstances we may share limited information:

5.1 Service Providers

We work with trusted third-party service providers who assist in operating our platform — such as payment processing (bKash, Nagad, Rocket and bank transfers), identity verification, and technical infrastructure services. All such partners operate under strict confidentiality agreements and may only use the information for the purposes specified in those agreements.

5.2 Legal Obligations

We may be required to share information with law enforcement agencies or regulatory authorities to comply with court orders, government directives, or applicable law. In such cases we will provide only the minimum information necessary.

5.3 Business Transfers

If for any reason ownership of 88fbg's business changes, the new owner will be bound to comply with the terms of this privacy policy. We will notify users in advance if such a change occurs.

5.4 With Your Consent

For any purpose other than those described above, we will always obtain your explicit consent before sharing your information.

6. Cookies and Tracking Technologies

The 88fbg website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on our site.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are required to maintain login sessions, ensure security, and complete payment processes. Disabling these cookies may prevent the platform from functioning properly.

6.2 Functional Cookies

These cookies help remember your preferences such as language settings and account preferences. They make your overall experience easier and more personalised.

6.3 Analytical Cookies

We use these cookies to analyse how our platform is used. They help us understand which features are used most and where improvements are needed. This information is generally in aggregated form and does not directly identify any individual.

You can control or delete cookies at any time through your browser settings. However, please note that disabling certain cookies may limit the functionality of the platform.

7. Data Retention and Deletion

88fbg retains your personal information only for as long as necessary to fulfil the purposes described in this privacy policy or as required by legal obligations.

7.1 Active Accounts

While your account is active, we retain all of your information. This allows us to provide you with uninterrupted service and gives you access to your usage history.

7.2 After Account Closure

Even after your account is closed or deactivated, records of financial transactions and identity verification information will be retained for as long as required to meet legal obligations. This period may generally be up to five years from the date of account closure.

7.3 Data Deletion Requests

If you wish to request the deletion of your personal information, please contact our support team. We will fulfil your request within a reasonable time, except for information that falls under legal obligations.

8. Security Measures

88fbg applies industry-standard security technologies and practices to keep your personal and financial information secure. Our security framework consists of the following elements:

• SSL encryption: All data transmitted between you and our servers is protected by 256-bit SSL encryption.
• Data encryption: Stored sensitive information — particularly financial and identity-related data — is kept in an encrypted state.
• Access controls: Only authorised personnel can access your information, and only for necessary operational purposes.
• Two-factor authentication: An additional verification layer is used to keep your account secure.
• Regular security reviews: Regular security assessments are conducted to identify and address vulnerabilities in our systems.
• Fraud detection: Automated and manual monitoring systems detect suspicious activity and respond quickly.
• Fair play assurance: We follow verifiable processes to ensure the fairness of gaming outcomes.

However, no digital system is 100% secure. If a security breach occurs, we will notify affected users as quickly as possible and take the necessary steps.

9. User Rights

As a registered user of the 88fbg platform, you have the following rights:

9.1 Right to Know

You have the right to know what information we hold about you. You can contact our customer service at any time to request a copy of the information we have stored about you.

9.2 Right to Correction

You have the right to correct any inaccuracies in your personal information. You can update your information through account settings or via customer service.

9.3 Right to Deletion

In certain circumstances you may request the deletion of your personal information. However, it may not be possible to delete information that falls under legal obligations.

9.4 Right to Restrict Processing

In certain circumstances you may request that the processing of your information be restricted. We will review and consider such requests.

9.5 Right to Object

You have the right to object to your information being used for a specific purpose, particularly in the case of direct marketing.

To exercise any of the rights above, please contact our support team via live chat or email. We will respond to your request as quickly as possible.

10. Privacy of Minors

The 88fbg platform is for those aged 21 or above only. We do not knowingly collect or process the personal information of anyone under the age of 21.

We verify age during the registration process, and if any user is found to be under 21, their account will be closed immediately and any information collected will be deleted.

If you become aware that a minor has attempted to register on our platform, please notify our customer service immediately.

11. Policy Changes

88fbg may update this privacy policy from time to time. Such changes may occur due to service improvements, legal changes, or business requirements.

If there are any significant changes to the privacy policy, we will:

• Post a notice on the website.
• Notify registered users by email.
• Clearly state the effective date of the new policy.

If you continue using the platform after any changes, you will be considered to have automatically consented to the new policy. Therefore, it is recommended that you review this page regularly.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our data protection team. We are available around the clock (BST, UTC+6) to assist you.

After receiving any privacy-related request, we generally try to respond within 7 business days. For complex requests, it may take a little longer, but we will keep you informed about that.